Refund & Returns
Refund and Returns Policy
At Graphic Author (accessible at https://graphicauthor.com), we strive to deliver high-quality digital services, including web design, branding, and e-commerce solutions. Since our services are custom and digital in nature, our refund and return terms are as follows:
1. Digital Services
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All services (web design, branding, and related work) are custom projects tailored to each client.
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Due to the nature of digital and creative services, completed and approved work is non-refundable.
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If a project is canceled before work begins, a full refund of any advance payment may be issued.
2. Project Deposits and Payments
Every project requires an upfront deposit to begin work.
Deposits are refundable at any time, except in cases where we have already purchased items or services specifically for your project (such as domains, hosting, or third-party tools).
If the client decides to cancel during the process, any completed work up to that point will be delivered, and any costs incurred for purchased items will be deducted from the refundable amount.
3. Revisions and Satisfaction
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Each project includes a set number of revisions (as outlined in the agreement or chosen package).
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Additional revisions or scope changes beyond the agreed terms will incur extra charges, but we always aim to ensure client satisfaction before final delivery.
4. Exceptions
Refunds may be considered in rare cases, such as:
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The project cannot be completed due to unforeseen circumstances on our end.
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A billing error occurred (duplicate payment, incorrect amount, etc.).
5. Contact Us
For any refund-related questions or disputes, contact us at: